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The issue will be addressed and resolved by DSA (20 LTS Update 2025-05). In the mean time, you may follow this workaround:

Configure Kernel Package Update to 'Yes'.
Trigger a 'Send Policy'.

Keywords: Protection Module Deployment Failed, Event 5102

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Trend Micro™ Deep Security™ Agent (DSA) reports "Protection Module Deployment Failed (Event ID 5102)"

Product / Version includes:

Deep SecurityAll , Cloud One - Endpoint and Workload SecurityAll

Last updated: 2025/04/22

Solution ID: KA-0019594

Category:

Summary

An issue has been identified in DSA 20.0.2.4961 (20 LTS Update 2025-03-12) that agents may be unable to download kernel support packages from Deep Security Relay when Kernel Package Update is configured to 'No'. As a result, customers may observe "Event ID: 5102: Protection Module Deployment Failed", Anti-Malware Engine with Basic Functions, and Intrusion Prevention Engine Offline from Trend Cloud One™ - Endpoint & Workload Security or Deep Security Manager.

The issue will be addressed and resolved by DSA (20 LTS Update 2025-05). In the mean time, you may follow this workaround:

Configure Kernel Package Update to 'Yes'.
Trigger a 'Send Policy'.

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Trend Micro™ Deep Security™ Agent (DSA) reports "Protection Module Deployment Failed (Event ID 5102)"

Trend Micro™ Deep Security™ Agent (DSA) reports "Protection Module Deployment Failed (Event ID 5102)"

Product / Version includes:

Summary